Provider Manual

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Arizona Department of Health Services Division of Behavioral Health Services

  • Scope

  • Inventory of Capital Equipment

  • Information Management

  • Accessibility

  • Involuntary Discharge

  • Research

  • Policy Development

  • Communication

  • Crisis Intervention-During Hours of Operation

  • After Hours On-Call

  • Acute Hospitalization

  • Duty to Warn

  • Seclusion and Restra

  • Licit and Illicit

  • Pets

  • Weapons

  • Tabacco Product

  • Health and Safety

  • Workplace Safety Prevention of Violence

  • Workplace Emergency Procedures

  • Chemical Disaster Plan

  • First Aid Kit

  • Use of Personal Cars

  • Off Site and In Home

  • Waitlists

  • Client Outings

  • Professional Conduct and Ethics

  • Personal Orientation

  • Clinical Competency

  • Volunteer Qualific

  • Reimbursement of fees

  • Performance Evaluation Supplement

  • Clinical Supervision

  • Staffing Requirements

  • Staffing Requirements

  • PY Introduction

  • SMI Eligibility Determination

  • General & Informed Consent to Treatment

  • Advance Directives

  • Covered Services

  • Securing Services and Prior Authorization

  • Psychotropic Medication

  • Medication Formulary

  • Transition of Persons

  • Pre-petition Court Ordered Evaluation and Treatment

  • Special Populations

  • Eligibility and Enrollment

  • Credentialing and Privileging

  • Service Prioritization

  • Out of State Placements

  • Cultural Compentency

  • Crisis Intervention Services

  • SMI Housing

  • Referral Process

  • Co-payments - Not Applicable

  • Third Party Liability - Not Applicable

  • Member Handbook

  • Clinical Liaison

  • Outreach, Engagement, Re-Engagement and Closure

  • Intake Assessment and Service Planning

  • Disclosure of Behavioral Health

  • Behavioral Health Bed. Record Standards

  • Coordination of Care with AHCCCS Health Plans and Primary Care Providers

  • Coordination of Care with Other Govt. Entities

  • Partnerships With Families

  • Notice Requirements and Appeal Process for Title XIX and Title XXI Eligible Persons

  • Member Complaints

  • Member Complaints Part 2

  • Grievance and Request for Investigation

  • Special Assistance for Persons Determined to have a Serious Mental Illness

  • Notice and Appeal Requirements (SMI and non-SMI)

  • Provider Claims

  • Submitting Claims and Encounters

  • Fraud and Abuse Reporting

  • Institutions for Mental Disease (IMD) Reporting

  • Seclusion and Restraint Reporting

  • Reporting of Incidents, Accidents and Deaths

  • Enrollment, Disenrollment and Other Data Submission

  • Duty to Report

  • Duty to Warn

  • Encounter Validation Studies Not Applicable

  • Independent Case Review

  • Behavioral Health Recipient Satisfaction Survey

  • Performance Improvement Projects

  • Medical Care Evaluation Studies

  • Training Requirements

  • Access Plan 2005

  • Serious Mental Illness