Behavioral Health FAQ's

When would a person benefit from coming to Behavioral Health Services (BHS)?

There are many reasons why someone might come to BHS. A person might be experiencing some major life change, need help in finding ways to deal with stress, or figure out how to better deal with distressful feelings. Someone might have family or relationship problems. Someone might need help in finding out how to address their child's behavior or performance in school. Sometimes a person may be experiencing grief, loss or need help in coping with a serious illness.

Why do you ask me for all that information when I come in for help?

When a person calls or walks in and requests an appointment we ask screening and enrollment questions. These questions help start the enrollment process in our program and with the State of Arizona which funds a major portion of the services we are providing. The screening information helps us figure out which program and which counselor to match you up with as well.

Why do you ask me to apply for AHCCCS? 

We do a financial screening for everyone who applies for services at BHS. Anyone who is eligible for AHCCCS services is asked to apply for this federal and state-run insurance plan. We need to be able to bill for the services that we provide to keep the program running. We would not be able to offer the wide range of services that we do without being able to bill for AHCCCS. If we did not bill AHCCCS many of our programs would not be able to continue.

Are the services confidential? What does that really mean?

Yes, the services are confidential. What that means is that a counselor or other program staff can not share information about someone who comes for services here without written consent from the client or the client's parents. There are exceptions to confidentiality. We must report child abuse and danger to oneself or another person. We must also coordinate services with your PCP so we ask you to provide that information so that your medical doctor knows about your treatment here and we know about any medical conditions that might affect your behavioral health care. We also consult with each other within the program. For example, a supervisor will review your treatment with a counselor to make sure that you are receiving the right kind of care.

I brought my child in for counseling. Why does the counselor want to see me?

Everything that happens in a family affects all the other family members. It is like a mobile. You pull on one part of the mobile and all of the other parts begin to move too. You are being asked to be a part of your child's counseling to help you understand your child's issues more, to help in planning your child's counseling goals, and to support you in this stressful time. In order for counseling to work, everyone important in your child's life needs to be included. That could mean parents, grandparents, godparents, teachers, probation officers, and so on. Because of this we may also ask you for permission to talk to others involved in your child's life.

How do you know you are making a difference in someone's life?

Sometimes you don't see change for a long time, sometimes just having someone to talk to helps a person right away. Overall, a person is getting better when they become more connected to their family and community, are able to function in a more balanced way in their life, and feel less distressed. We ask our clients to fill out satisfaction surveys twice a year to also help us assess our services and to see if there is someway we could improve what we are doing.